Frequently Asked Questions
Booking, coverage, pricing, cancellation and refunds — everything you need to know before you book a scheduled transport with WeDort in Vienna.
WeDort is scheduled-only at launch. You pick a date and time slot when booking; the vehicle and driver are reserved for that window. We do not dispatch drivers on-demand.
We currently serve Vienna and a 35 km radius around the city. Routes from pickup to drop-off can be up to 200 km long, which covers most moves from Vienna to surrounding Austrian towns.
At launch we operate a single vehicle size: the XL Transporter — a large van suitable for studio and one-bedroom moves, furniture pickups and larger deliveries. Additional sizes will be added over time.
Transparent, upfront pricing. €40/h for the vehicle + €20/h per helper, billed in 30-minute increments. Inside Vienna, the first 10 km are free and then €0.30/km. Outside Vienna: 0–50 km €0.50/km, 50–100 km €0.80/km, 100–200 km €1.00/km. A 3% payment processing fee applies on the subtotal.
You pick an expected duration when booking. For long-distance routes (over 50 km) a minimum duration applies, scaled by distance, to reflect realistic loading, driving and unloading time.
Yes. Once your booking is confirmed and a driver is assigned, you can see driver details and live status in the app on the day of the job.
You can request a cancellation from the app. Our team reviews each request manually, taking into account timing and whether the driver has already been dispatched.
Refunds are not automatic. Once a cancellation is approved, the refund amount is decided based on when you cancelled and processed back to your original payment method. You will receive a confirmation when it is issued.
For safety and legal reasons, WeDort does not transport hazardous materials, illegal goods, live animals or items outside Austrian transport regulations. If unsure, contact us before booking.
WeDort operates under Austrian trade law (GISA 36705269) and all partner drivers are licensed and insured. Transported goods are covered during the job according to Austrian transport liability rules.
Our customer support and operations run Monday to Saturday, 09:00 to 18:00. Bookings in the app can be created at any time for upcoming slots.
After each job you can rate the driver and leave a comment in the app. Feedback goes directly to our ops team and helps us keep quality high.
